• The primary renter must be at least 21 years of age and hold a valid class 5 driver’s license. 
•  We will consider renters under 21 with a valid class 5 driver’s license. Contact customer service at admin@kkrystalcar.ca  
• There is a minimum $30 surcharge applicable to young drivers under 25 years.  
• The renter must provide a valid credit card for payment and a security deposit.  

• We recommend completing your reservation online for best experience. If you encounter any issues or have questions about the booking process, please contact us at admin@krystalcar.ca or call 867-447-4004. 
• Please note that our staff are available on call only. Do not visit our office without calling ahead of time. Thank you for your cooperation.

• If you need to modify your booking such as changing the rental dates/time, pick-up or drop-off location, or car class, contact us at admin@krystalcar.ca  
• Please note that any booking modifications is subject to availability and may result in additional fees and charges 

• At time of pick up you will be required to leave a deposit to cover the value of the insurance excess.  
• Usually, it takes the form of an amount (minimum: (excess+fuel+gst) being blocked on a valid credit card in the name of the primary driver. 
• Cash deposits, maestro, switch visa electron and debit cards are not accepted. 
•  We do not accept prepaid, reloadable or virtual credit cards as well as cards not having embossed (raised) characters on the front 

• We provide round the clock (24/7) airport pickup and drop off at the Yellowknife Airport. 
• An after-hour fee of $40 CAD will apply for Airport pickups and drop-offs between 7:00 PM (MST) and 8:00 AM (MST).  
• To ensure a smooth and hassle-free experience, customers must provide valid payment information in advance of pickup. Please contact us after you make your booking to provide payment details.  

• When you get into the Yellowknife Airport parking lot, kindly park vehicle in any available parking spot and leave the car key and parking ticket in the glove compartment. Text 867-447-4004 to inform us when you drop vehicle off. 
• IMPOTRTANT: Do not lose your parking ticket or forget to leave it in the glove compartment. There is a $250 CAD penalty charged by the Airport for lost tickets and this charge will be transferred to the card on file without notice. 

• If the Renter wishes to make changes or cancel a booking, it is the Renter’s responsibility to initiate the change or cancellation process and to do so in advance of pickup.  
• Please contact us at least 48 hours before picking up for any changes and cancellation. 
• Cancellations done less than 48 hours will result in a minimum of one day charge.  
• Contact us at admin@krystalcar.ca to make changes or cancel an existing reservation.  

NOTE: Flight delays or cancellations are out of our control. It is up to the renter to notify us of any such delays or cancellations. Our cancellation policy will apply.